White Paper: Module for handling customer returns in Microsoft Dynamics AX 2009

Microsoft Dynamics AX 2009 introduces a dedicated process for handling customer returns. The return order module allows for handling customer returns in a controlled and efficient manner.

This dedicated process has a new document type—the Return order—that is built as a specialization of the sales order. The process specifies a number of steps for receiving inspecting, and disposing, of returned items.

This document includes detailed descriptions of:
– Supported processes and scenarios
– Important variations to scenarios
– Effect on inventory costing and on-hand
– Setup and configuration of the return order module
– Reporting and statistics

Customer Returns in Microsoft Dynamics AX 2009 (.pdf)

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