Resolve: BlackBerry Contact, Memo and Calendar synchronization not working in Office 365

This article may interest you, if you notice that the Blackberry users can get email push, however, the Contact, Memo and Calendar synchronization with BlackBerry device is not working.

Users experience this issue, if Wireless Synchronization is turned off for Address Book, Memo and Calendar.

To resolve this issue, turn on the Wireless Synchronization Contact, Memo and Calendar on the BlackBerry device.

For Address Book:
1. On the Home screen, select the Address Book;
2. In the Address Book, select Options;
3. Ensure that the Wireless Synchronization is turned “on” and then save.

For Calendar:
1. On the Home screen, select Calendar;
2. In the Calendar, click on the Menu and select Options;
3. Ensure that the Wireless Synchronization is turned “on” and then save.

For Memo
1. On the Home screen, select MemoPad;
2. In the MemoPad, click on the Menu and select Options;
3. Ensure that the Wireless Synchronization is turned “on” and then save.

Note: For troubleshooting, you can resend the Service Books to the Blackberry devices, and then perform a Hard Reset on the Blackberry devices as well.

This article is intended for System Administrator or Help Desk specialist for a company running Office 365 for enterprises & Office 365 for small businesses.

Via.

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