Fix: Error code ‘0x80073712’ or “Windows Features” dialog box is empty when installing updates or components in Windows 7/Vista

This article may interest you, if you receive error code 0x80073712 when installing updates or components in Windows 7 or in Windows Vista using Windows Update Web site or, if you try to turn Windows features on or off, no features may appear in the Windows Features dialog box.

When this errors occurs;
– The update does not install.
– The Windows Features dialog box is empty. No features are shown.

After this error occurs, you may be unable to install any other software updates.

To resolve this issue, try any of the following methods;
Method 1: Run the System File Checker (SFC.exe) tool with the sfc /scannow command
Method 2: Perform a system restore

Note: For these methods to work, you must be logged on to your computer by using a computer administrator user account.

Visit Microsoft KB931712 for detailed steps on each method.

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