Resolve: Sent message is not saved in the Sent Items folder of the shared mailbox in Outlook 2007

This article may interest you, if when you send an e-mail message from the shared mailbox in Outlook 2007, the message is sent successfully but the sent message is not saved in the Sent Items folder of the shared mailbox.

To resolve this issue,
1. Download and install the Outlook 2007 hotfix package that is dated June 30, 2009

2. Set the value for the DelegateSentItemsStyle registry entry to enable the hotfix package.
– To set this value manually do the following;

Note: Serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it.

1. Click Start, click Run, type regedit, and then click OK.
2. Locate and then click the following registry subkey: HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\Outlook\Preferences
3. On the Edit menu, point to New, and then click DWORD Value.
4. Type DelegateSentItemsStyle, and then press ENTER.
5. Right-click DelegateSentItemsStyle, and then click Modify.
6. In the Value data box, type 1, and then click OK.
7. Exit Registry Editor.

Important: After you set the DelegateSentItemsStyle registry value to 1, the functionality is only available when the Microsoft Exchange account is set to Use Cached Exchange Mode. The registry value will not work on an Exchange account that is configured in Online mode. Click here for how to enable Use Cached Exchange Mode

Alternatively, to enable the hotfix automatically, download and run Microsoft Fix it 50752 solution.


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