Resolve error message ‘There is a problem with the Office database. To use the database you must rebuild it using Database Utility’ when using Outlook for Mac 2011

If  when you try to open, send or forward email in Outlook for Mac and you receive this error message: There is a problem with the Office database. To use the database you must rebuild it using Database Utility, then this article may interest you.

This error normally occurs if the database is corrupt.

Problems associated with a corrupt database includes;
– Outlook doesn’t open, stops responding, or quits unexpectedly.
– Outlook items don’t open, or the item that opens is not the item that you selected.
– Blank lines appear in the Outlook message list or in Outlook contacts.
– Outlook contact entries are not displayed correctly.
– You can’t find information that you added to Outlook, such as a calendar event or a contact.
– When you perform a search in Outlook, the search results don’t match the criteria that you set.
– A blank Office Reminders window appears.
– The clippings in the Scrapbook disappear.

To resolve the issue, you will have to determine if your database is corrupt by moving the Microsoft User Data folder to Desktop and then launch and use Outlook.

1. Quit all applications.
2. On the Finder, click Go, click Documents.
3. Click Microsoft User Data folder and drag it to your Desktop.
4. Start Outlook. If you were able to start and use Outlook then the problem is with the Identity (database) and you need to rebuild it.

The identity contains a set of email messages, contacts, tasks, calendars, accounts settings, and more. Your identity is located in the Microsoft User Folder data.

Visit Microsoft KB2360509 for steps on how to troubleshoot Mac Outlook 2011 identity database or rebuild it.

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One response to this post.

  1. […] To resolve this issue, try these methods: 1. Rebuild the Outlook database or create a new identity: On how to how to rebuild the Outlook database or create a new identity, click here. […]

    Reply

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