Microsoft has made available the Lync Server 2010 – Work Smart Guide for Monitoring Server Reports. The documents in this guide explain how to get started with Monitoring Server Reports and optimize use of it.
Monitoring Server Reports is an optional feature that ships with Microsoft Lync Server 2010 communications software. If you have installed Lync Server 2010 Monitoring Server, your system will automatically collect a wealth of information about all the communication sessions (including Enterprise Voice phone calls, instant messaging sessions, and conferences) that take place in your organization.
Monitoring Server Reports simplifies the task of monitoring call quality and system usage in Microsoft Lync Server 2010.
The data collected by Monitoring Server falls into one of two categories:
– Call detail records (CDR): which includes information such as who made a call (or initiated a conference), who that person called, and the duration of the call
– Quality of Experience (QoE) data: which reports standard telecommunications metrics (such as jitter, packet loss, and round-trip times) that can be used to help administrators assess the quality of a call and to troubleshoot any problems that might have lessened the quality of a call.
This guide contains document that provides a detailed look at each of the reports included in Lync Server Monitoring Server Reports.
Those reports include the following:
Reports About Individual Communication Sessions and Conferences
– Call Detail Report: Provides detailed information about an individual call made from or received within your organization.
– Call List Report: Provides detailed information about calls made from or received within your organization.
– Conference Detail Report: Provides detailed information about conferences held within your organization
– Media Quality Summary Report: Provides overall quality data for different endpoint types, including Enterprise Voice peer-to-peer calls, Enterprise Voice conference calls, and calls that rely, at least in part, on the public switched telephone network (PSTN).
– Peer-to-Peer Session Detail Report: Provides detailed information about peer-to-peer communication sessions, including information about the modalities (for example, IM and video) used in the session and diagnostic information about failed sessions.
– User Activity Report: Provides a list of peer-to-peer and conference activities for each of your users.
Reports About Overall Usage and Trends
– Call Admission Control Report: Provides information about sessions conducted under restrictions placed by call admission control (CAC).
– Conference Activity Report: Provides a detailed look at conferencing sessions, broken down by pool and by server type.
– Conference Summary Report: Provides a summary of all conference activities.
– Device Report: Provides a summary of devices that are used for Enterprise Voice calls and includes the average media quality of the calls by device.
– IP Phone Inventory Report: Provides information about the IP phones currently in use in the organization. The report is based on phone registrations and logons.
– Location Report: Provides a list of network locations and a summary of the media quality of the calls that occur at each location.
– Peer-to-Peer Activity Summary Report: Provides a summary of peer-to-peer IM, audio, video, file transfer, and application sharing sessions.
– Peer-to-Peer IM Report: Provides a detailed look at peer-to-peer IM sessions broken down by pool and by authentication type.
– Peer-to-Peer Voice and Video Report: Provides a detailed look at peer-to-peer voice and video communications broken down by pool, call type, access type, and Mediation Server.
– PSTN Conference Summary Report: Provides a summary of all PSTN conferences; these are conferences in which at least one user dials in using the PSTN.
– User Registration Report: Provides a summary of user connectivity to the Lync Server deployment based on registration events such as user logons.
Reports About the Response Group Application
– Response Group Call List Report: Provides a detailed look at individual calls received by the Response Group application.
– Response Group Usage Report: Provides a summary of calls made to Response Group workflows.
Reports About Failure Analysis and Diagnostics
– Call Diagnostic Summary Report: Provides an overall summary of failed peer-to-peer sessions and conferencing sessions.
– Conference Diagnostic Report: Provides an overall trend view of failed conferencing sessions and trend views for each conference modality.
– Diagnostic Report: Provides diagnostic and troubleshooting information (including SIP response codes and diagnostic headers and IDs) for failed sessions.
– Failure Distribution Report: Provides an analysis of failed sessions.
– Failure List Report: Provides detailed information about the individual participants involved in a failed conference.
– Media Quality Metrics Distribution Report: Provides a graphical view of specified QoE metrics.
– Peer-to-Peer Activity Diagnostic Report: Provides an overall trend view of failed peer-to-peer sessions.
– Server Media Quality Trend Report: Provides a way for you to graphically compare as many of five servers on selected QoE metrics.
– Server Performance Report: Provides information about the servers that have experienced the most problems based on measurements of key quality metrics such as degradation, packet loss, and jitter.
– Top Failures Report: Provides a list of the most frequent failures and their trends over time.