Customer Care Accelerator for Microsoft Dynamics CRM 2011 now available

Microsoft had made available Customer Care Accelerator for Microsoft Dynamics CRM 2011. This tool is intended for IT professionals and system integrators who want to build and deploy unified desktops based on Microsoft Dynamics CRM 2011.

The Customer Care Accelerator for Microsoft Dynamics CRM 2011 delivers contact center functionality by combining, displaying, and manipulating data elements from disparate line of business applications in a single user interface.

The installation package contains source code, binaries, customizations, and documentation.

The Customer Care Accelerator for Microsoft Dynamics CRM will work with all deployment models for Microsoft Dynamics CRM including on-premise and Microsoft Dynamics CRM Online.

The accelerator highlights the following customer care scenarios:
– Integrated desktop
– Eliminating Duplicate Data Entry
– Computer Telephony Integration (CTI)
– Activity Reporting

The Customer Care Accelerator for Microsoft Dynamics CRM 2011 can be downloaded from Microsoft Dynamics Marketplace.

Advertisements

2 responses to this post.

  1. Posted by Tom Hollander on July 19, 2011 at 4:29 pm

    Does anyone see the download link?

    Reply

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s

%d bloggers like this: