Complete package of Microsoft Lync 2010 Training now available

Microsoft has released the complete package of Microsoft Lync 2010 Training and it’s available for download at the Microsoft Download Centre.

The Microsoft Lync 2010 Training package, which contains PowerPoint presentations includes:
1. Microsoft Lync 2010 Attendant Training
This training course covers the following Microsoft Lync 2010 Attendant features:
– Using the Contacts List
– Understanding Call Controls
– Making and Receiving Calls
– Managing Multiple Conversations
– Setting up Team-Call Groups
– How to Park and Retrieve Calls

2. Microsoft Lync 2010 Conferencing and Collaboration Training
In this course you will learn how to:
Get Set up for Online Meetings : Dial in conferencing and Personal ID
Schedule an Online Meeting : Multiparty/multi-platform meetings using Lync and Outlook
Deliver a Professional Presentation: Formal presentations using Screen Sharing, PowerPoint, and Whiteboard
Work with Anyone Anywhere: Collaboration with colleagues no matter where they are
Use Microsoft Lync Attendee: Join online meetings even if you don’t have Lync installed

3. Microsoft Lync 2010 Delegate Training
In this course you learn how to:
– Set up Delegate Access using Outlook
– Set up Delegate Access in Lync
– Schedule an Online Meeting on Behalf of Your Manager
– Initiate a Meet Now on Behalf of Your Manager
– Start a Conference Call on Behalf of Your Manager

4. Microsoft Lync 2010 IM and Presence Training
In this course you will learn how to:
Find the right person: Locating someone using incomplete information with Lync 2010
Connect with people you care about: People are easy to get in touch with
Let people know where you are and what you are doing : Share current information using Lync 2010
Stay on top of your daily communication: Easily manage my day-to-day communications with Lync 2010

5. Microsoft Lync 2010 Voice and Video Training
This course covers the following voice and video features of the Lync 2010 client:
– Make a Call
– Answer a Call
– Manage a Call
– Forward a Call
– Follow up on Missed Calls and Voice Mail
– Join a Conference Call
– Join a Video Call
– Accept a Video Call

6. Microsoft Lync 2010 RGS Training
This course covers the following topics:
– Understanding Response Groups
– Getting to Know Types of Agent Groups
– Using the Anonymization Feature
– Signing in and Accepting a Call
– Navigating the Conversation Window During a Call
– Learn how Lync 2010 Users interact with Response Groups

7. Microsoft Lync 2010 Web App Training
This course introduces the Microsoft Lync Web App and covers the following topics:
– Lync Web App Overview
– Join Online Meeting Experience
– Invite Additional Participants
– Start Application Sharing
– Obtain Client Side Logs
– Appendix

Microsoft Lync 2010 Training (.zip)

This article Comprehensive list of Microsoft Lync Server 2010 Migration/Deployment Guide(s) may interest you!

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