The Microsoft Customer and Partner Experience (CPE) strategy is a unified framework designed to help improve the satisfaction and overall experience of Microsoft customers and partners.
The executive summary and white paper describe the Microsoft CPE strategy, a unified framework designed to engage every Microsoft employee in a company-wide effort to improve the satisfaction and overall experience of Microsoft customers and partners.
According to Kevin Turner, Chief Operating Officer Microsoft Corporation;
Our relationship with our customers has to go beyond what we‟ve ever had in the past. We must continue to improve our customer service so we earn the status of a “trusted adviser‟ in the eyes of our customers. This will happen when we consistently surpass their expectations
Also Kathleen Hogan, Corporate Vice President Microsoft Services Microsoft Corporation, stated that;
The voice of the customer influences everything we do at Microsoft. Our focus is to provide world-class customer support and to be number one in customer satisfaction. We want to continue to deliver great service to our customers, whether they get that service online, on the phone, in person, or through a community of experts.