Troubleshoot common Windows Update, Microsoft Update, and Windows Server Update Services (WSUS) installation issues

This article may interest you, if when you use Windows Update, Microsoft Update, or Windows Server Update Services (WSUS) to install updates, and you  experience one or more of the following issues:

– You are offered an update for a product, but the update is not downloaded or installed on your computer.
– You are repeatedly offered an update, even if you have already installed this update multiple times.
– A particular update failed to install.

There are methods to troubleshooting failed updates for Microsoft Windows and Microsoft Office.

Method 1: Search for the installation error code in the Windows Update Troubleshooter

Step 1: Locate the installation error code
1. Click Start, click All Programs, and then click Windows Update or Microsoft Update.
2. On the Windows Update Web site or on the Microsoft Update Web site, click Review your update history. A window opens that shows all the updates that have been installed or that have failed to install on the computer.
3. In the Status column of this window, locate the update that failed to install, and then click the red X.
A new window opens that displays the installation error code.
4. Note the error number. You will have to type or paste the error number in a search box in the next step.

Step 2: Search for the installation error code in the Windows Update Troubleshooter

To use the Windows Update troubleshooter, follow these steps:
1. In the open window that contains the installation error code, click Find Solutions.
2. In the Microsoft Update or the Windows Update window, in the Type keywords here box, type or paste the error number that you noted in substep “c” of “Step 1: Locate the installation error code”
3. Click Search.
4. If the search returns links with suggestion of what you should try next, click the links, and then try to resolve your problem with the steps provided in the related articles.
If no suggestions are returned or if the steps did not resolve your problem, go to Step 3.

Step 3: Search for the installation error code in the Microsoft Knowledge Base

If the Windows Update troubleshooter was unable to resolve your problem, you might want to search the Microsoft Knowledge Base to see whether it can offer additional help suggestions.

To search the Microsoft Knowledge Base, follow these steps:
1. In the Microsoft Update window or the Windows Update window, click Go to Knowledge Base articles.
2. Search for the error number that noted in substep “c” of “Step 1: Locate the installation error code.”
3. If the search returns links to content that contains the installation error code, click the links, and then try to resolve your problem with the steps provided in that content.
If no suggestions are returned, or if you could not resolve your problem , you might want to ask someone for help or contact support.

The above method is intended for a general audience, including beginning users. The other methods that are intended for more advanced users can be found here.

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