Microsoft Office: Microsoft Word will not start and run properly

Microsoft has published an article that describes how to troubleshoot problems that occur when you start or use Microsoft Office Word 2010, 2007, 2003, or 2002. The methods that are described can help you determine the cause of a problem with Word when you cannot identify the problem by another method.

You may have to try one or more of these suggested troubleshooting steps and after every try, see if your Word starts and runs correctly.

1. Delete the Word Data registry key.

Open regedit and locate the following registry subkey, as appropriate for the version of Word that you are running:

Word 2010: HKEY_CURRENT_USER\Software\Microsoft\Office\14.0\Word\Data
Word 2007: HKEY_CURRENT_USER\Software\Microsoft\ Office\12.0\Word\Data
Word 2003: HKEY_CURRENT_USER\Software\Microsoft\ Office\11.0\Word\Data
Word 2002: HKEY_CURRENT_USER\Software\Microsoft \Office\10.0\Word\Data

Click Data, and then click Export on the File menu. Name the file Wddata.reg, and then save the file to the desktop.

Click Delete on the Edit menu, and then click Yes. Exit Registry Editor.

Now launch Word and see if it starts properly. If not, restore the original backed-up Word Data registry key Wddata.reg, by double-clicking on it.

2. Delete the Word Options registry key.

To delete the Word Options registry key, open Registry Editor and locate the following registry subkey, as appropriate for the version of Word that you are running:

Word 2010: HKEY_CURRENT_USER\Software\Microsoft\Office\14.0\Word\Options
Word 2007: HKEY_CURRENT_USER\Software\Microsoft\ Office\12.0\Word\Options
Word 2003: HKEY_CURRENT_USER\Software\Microsoft\ Office\11.0\Word\Options
Word 2002: HKEY_CURRENT_USER\Software\Microsoft\ Office\10.0\Word\Options

Click Options, and then click Export on the File menu. Name the file Wdoptn.reg, and then save the file to the desktop.

Click Delete on the Edit menu, and then click Yes. Exit Registry Editor.

Launch Word, if Word starts and works correctly, you have resolved the problem. The problem was a damaged Word Options registry key. If the problem is not resolved, restore the original Wdoptn.reg Word Options registry key.

Microsoft has also laid out several more troubleshooting steps in the article, where you may have to:

– Rename the Normal.dot or Normal.dotm global template file
– Disable the Startup folder add-ins
– Delete the COM add-ins registry keys
– Determine which COM add-in program is causing the problem

Source: Microsoft KB921541.

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