Troubleshoot: Cannot log on to Windows

Sometimes while logging on to Windows is not easily possible, and its most probably due to the occurrence of some common problems. They may be related to some basic or critical issues. Here are solutions to some common problems with logging on to Windows.

Issue 1: I tried to log on, but I keep getting a message telling me that the user name or password is incorrect.

Solution: Here are several possible solutions to fix this problem.

1. Caps Lock might be ‘on’: Passwords in Windows are case-sensitive, which means that every time you type your password, you have to capitalize each letter in exactly the same way that you did when you first created it. If you have accidentally pressed Caps Lock, then you’re inadvertently typing your password in all capital letters. Make sure Caps Lock is off, and then type your password again.

2. You might be typing the wrong password: If you can’t remember your password, you need to reset your password, either with a password reset disk or an administrator account.

3. An administrator on the computer might have reset your password: If your computer is on a network, a network administrator has the ability to reset your password. If you think this might be the problem, check with your network administrator. If your computer is in a workgroup, anyone who has an administrator account on the computer can change your password.

4. You might be trying to log on to the wrong user account: If you have more than one user account on the computer, make sure you’re logging on to the account that matches the password you’re using. Use switch user to select the right account.

5. You might forget you password: Forgetting password is most common issue. To overcome this issue use Reset Password option available at log on screen once you tried to insert a wrong password.

Issue 2: My computer is part of a domain and I want to log on to a local user account, not my domain account.

To log on to a local user account on your computer, you need to know the name of your computer and the user name for the account that you want to log on to. To log on to a local user account, follow these steps:

1. On the Welcome screen, click Switch User.
2. Click Other User.
3. In the user name field, type the name of your computer, a backslash (\), and the user name for the account that you want to log on to. For example: computer name\user name
4. Type your password, and then press Enter.

Issue 3: I can’t use my fingerprint reader to log on to Windows.

If you upgraded to Windows 7 from a previous version of Windows, your fingerprint reader should continue to work. If you performed a clean install of Windows 7, your fingerprint reader may not work; an updated driver or application might be available for download through Action Center or Windows Update. If you are not able to find a driver using Action Center or Windows update, you should contact your computer or fingerprint reader manufacturer for drivers that are compatible with this version of Windows.



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